![]() ![]() Make sure you've enabled subtitles on Amazon Prime Video when streaming. Make sure the title you are playing has subtitles or closed captions. You can follow the steps to address these missing subtitle issues. These issues can be attributed to factors such as subtitle settings not being enabled in the app or on your device, content-specific limitations (where certain shows or movies may not have subtitles available in your selected language), technical glitches or network issues causing subtitle delays or failures to load, or even occasional discrepancies in the subtitles' availability. Prime Video subtitles/closed captions are not showing up or missing If the video and audio are out of sync when you are streaming Amazon Prime Video, check here. This will remove your user preferences for a TV show or movie, including subtitle settings. Try to delete your watching history in Amazon Prime Video. Go back to the Prime Video app, select the title you were watching, resume the title or start over the title with subtitles enabled, allow a few seconds for the subtitles to sync up. Turn off the subtitles or closed captions and then turn it on again. ![]() Lower down the video resolution or increase your internet connection speed. Low internet connection speed can make the subtitle go out of sync with the audio or video. Manually shut down the Prime Video app before you perform a reboot if your device supports app suspension. ![]() Game consoles (PS5, PS4, PS3, Xbox One/360, etc.): Restart and reboot. Turn off the streaming device > unplug all cables such as the power cord and HDMI cable > Wait a few minutes, then plug the cables back in > turn on the device again. A simple restart can clear the cache that could lead to Amazon Prime subtitles not working properly.Īpple TV, Fire Stick, Smart TVs: Perform a power-cycle. Try restarting the device you're streaming Amazon Prime Video on, such as computers, smartphones, game consoles, Xbox, Samsung/LG/Roku smart TV, Chrome, Firestick, and other devices. The mismatch between audio settings in the TV boxes vs the TV, make sure the match is done. Check the steps below to resolve Amazon Prime subtitles not working problems. Common causes include inconsistent streaming quality or buffering issues, mismatched settings on your device, or even occasional glitches within the Amazon Prime platform. Amazon subtitles are out of syncĪmazon Prime subtitles may become out of sync for several reasons.
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